Terms of Service
These Terms of Service govern the use of the Naxerio platform and related services.
1. Definitions
- Naxerio: Naxerio B.V., a company incorporated under Dutch law.
- Platform: the Naxerio software platform, including all related services.
- Customer: the legal entity entering into an agreement with Naxerio.
- User: an individual authorized by Customer to use the Platform.
- Agreement: the contractual relationship between Naxerio and Customer.
- Content: all data, documents and information uploaded or generated by Customer or Users.
2. Applicability
These Terms of Service apply to all use of the Platform and form an integral part of any agreement between Naxerio and the Customer. Any deviations are only valid if agreed in writing.
3. Services
Naxerio provides a cloud-based SaaS platform for real estate, asset and compliance management. The Platform enables Customers to organize data, documentation, compliance processes and related workflows.
Naxerio provides the Platform on a best-effort basis and does not guarantee specific outcomes or regulatory compliance results.
4. Accounts and access
- Customer is responsible for all Users and their access rights.
- Users must keep login credentials confidential.
- Customer is responsible for all actions performed through its accounts.
- Naxerio may suspend access in case of misuse or security risks.
5. Acceptable use
- Use the Platform in compliance with applicable laws and regulations.
- Not misuse, reverse engineer, copy or resell the Platform.
- Not upload unlawful, infringing or harmful content.
- Not interfere with the security or integrity of the Platform.
6. Customer data and content
All Content uploaded to the Platform remains the property and responsibility of the Customer. Naxerio does not claim ownership over Customer Content.
Customer is solely responsible for the accuracy, legality and compliance of all Content.
7. Compliance disclaimer
The Platform supports compliance-related processes but does not constitute legal, technical or regulatory advice. Customer remains fully responsible for meeting all legal and regulatory obligations.
The Platform does not prescribe a specific methodology, framework or proprietary standard, but provides configurable tools that can be adapted to different organizational and regulatory practices.
8. Availability and maintenance
Naxerio aims to provide a high level of availability but does not guarantee uninterrupted service. Maintenance, updates or force majeure events may result in temporary unavailability.
9. Intellectual property
All intellectual property rights relating to the Platform, including software, design and documentation, belong exclusively to Naxerio.
Customer receives a non-exclusive, non-transferable right to use the Platform during the term of the Agreement.
10. Independent development
The Platform is independently developed by Naxerio. Any similarities in functionality, structure, features or workflows with other software products arise from common industry practices, regulatory requirements or independent development, and do not imply affiliation, endorsement or copying.
11. Fees and payment
Fees, billing cycles and payment terms are defined in the applicable order form or agreement. Failure to pay may result in suspension of access.
12. Limitation of liability
Naxerio's liability is limited to direct damages and shall not exceed the total fees paid by Customer in the 12 months preceding the event giving rise to the claim.
- Indirect or consequential damages
- Loss of profits or revenue
- Loss of data or business interruption
- Damages resulting from Customer Content or misuse
13. Termination
Either party may terminate the Agreement in accordance with the agreed notice periods or immediately in case of material breach.
Upon termination, access to the Platform will be revoked and Customer may request export of its data within a reasonable period.
14. Data retention after termination
After termination, Customer data will be retained for a limited period for legal, security or backup purposes and subsequently deleted, unless otherwise required by law.
15. Force majeure
Naxerio shall not be liable for failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, strikes, outages or governmental actions.
16. Governing law and jurisdiction
These Terms of Service are governed by Dutch law. Any disputes shall be submitted to the competent court in the Netherlands.
17. Changes to these Terms
Naxerio may update these Terms from time to time. Material changes will be communicated via the website or email.
18. Contact
Questions regarding these Terms of Service can be sent to info@naxerio.com.
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